Paws' FAQ

Paws' Closet

Paws’ Closet will be open by appointment only on Tuesdays from 10 a.m. to 2 p.m., and Wednesdays from 3 p.m. to 7 p.m. Appointments will be scheduled every 30 minutes to allow for proper social distancing.

Clients will be required to fill out an online form, at least 24 hours in advance, to select an appointment time during operating hours. Only one client can be scheduled for each appointment time. Each shopper will be allowed 20 minutes to complete their shopping trip.

Clients are allowed two visits to the closet per month.

Fitting room services will not be available at this time.
The clothing I chose from the closet does not fit, am I able to return or exchange it?
Paws’ Closet is unable to accept any returns/exchanges at this time.

Yes, clients are still required to bring their CrimsonCard to the closet in order to shop. If you forget your card or don’t bring it, you will be asked to reschedule your appointment at a later date/time.

A volunteer will be at the check-in table outside of the closet. They will scan your CrimsonCard, and get you processed through our online check-in system. You will be free to shop in the closet at that time. The whole process may take up to 25 minutes per client.

If there are remaining appointment times available, you will still be able to schedule a time to shop. If there are not available appointments, you will need to schedule a time the following day(s) or week.

Walk-up hours are not available at this time. If you have an urgent clothing need outside of available appointments, you can email pcloset@iupui.edu to request an appointment.

Yes, all clients will need to fill out the new client intake form before their first appointment at the closet this school year. The form will be available online, and clients are expected to fill it out prior to scheduling an appointment.

Brand new clients will not receive tote bags at this time.

Yes, all clients will need to wear a face mask while they shop, and clients will be asked to wash their hands prior to shopping.

Limited volunteer spots will be available. We encourage you to sign up online early. Last minute volunteer inquiries will most likely not be accommodated.

Yes, we are still accepting donations on the designated donation days. These will be posted on our website, helpmeroar.iupui.edu. If you have additional questions regarding donations, please email pcloset@iupui.edu.