Paws’ Pantry will be open Wednesdays and Thursdays from 10 a.m. to 4 p.m. (students, faculty, and staff). The pantry will be closed Thanksgiving Day, Nov. 26, and Dec. 23-24.

Clients can visit the pantry twice per month.

Clients will be required to fill out an online form, at least 24 hours in advance, to select an appointment time during operating hours. Up to two clients can be scheduled for each appointment time. On the form, clients will also select their food/household/hygiene products of choice to go into a pre-packed bag for pick up during their appointment time. The shopping model used prior to the pandemic will not be available this semester. Visit paws.iupui.edu to sign up.

Yes, clients are still required to bring their CrimsonCard to the pantry in order to receive their pre-packed bags. If you forget your card or don’t bring it, you will be asked to return at a later date/time to retrieve your bag(s).

A volunteer will be at the check-in table in the door of the pantry. They will scan your CrimsonCard, and get you processed through our online check-in system. The volunteer will retrieve your pre-packed bag(s) and set them on the table. You will be free to go after that. The whole process may take up to 5 minutes per client. You will be asked to maintain social distancing and wear a mask during your appointment.

The form to request an appointment for that day will not be available. You will need to request an appointment for the following day(s) or week.

Walk-up hours are not available for the intersession. If you need access to food, email jagsfood@iupui.edu to make arrangements.

Yes, all clients will need to fill out the new client intake form once it goes live during the first week of classes. New clients can access the pantry prior to the first week of classes, and will be asked to fill out the form once it goes live.

We will make every effort to fulfill your order as requested depending on inventory and availability. If you do receive items that aren’t your preference, we will not be allowing exchanges at this time. You can return unwanted items to the orange bin located outside of the pantry.

All items will be in pre-packed plastic bags. New clients will not receive tote bags at this time.

Yes, all clients will be required to wear a mask for their appointment.

We are operating an appointment-only process, which allows 2 people to pick up items at a time. For walk up days, if more than a few clients are gathering at the pantry at the same time, a volunteer will give numbers to clients and direct them to a designated waiting area. A second volunteer will coordinate with the pantry and clients to process through the wait list.

Limited volunteer spots will be available. We encourage you to sign up online early. Last minute volunteer inquiries will most likely not be accommodated.

Yes, we are still accepting donations in any of our orange crates around campus, or given directly to the pantry during operating hours.

For fall 2020, advocates are available for appointments and walk-in hours virtually, via phone calls, and via email. For an appointment or general communication, please contact us at stuadvoc@iupui.edu or 317-274-4431. Virtual walk-in hours are available via Zoom at https://iu.zoom.us/j/504034160 on Wednesdays and Thursdays from 12 noon to 3 p.m.

Although there will not be in-person walk-in hours, students can communicate with an advocate via email (stuadvoc@iupui.edu), phone (317-274-4431), or Zoom (https://iu.zoom.us/j/504034160) on Wednesdays and Thursday from 12 noon to 3 p.m. If you need to schedule a Zoom or phone appointment outside of the available walk-in hours, please contact us via email or phone.

Visitors will be required to wear masks per university policy. Visitors are also encouraged to use hand sanitizer upon entering and exiting the office. Visitors will sit at least 6 feet away from staff with use of the suite conference room. Visitors will check in at the front desk and will be given directions to the conference room for the appointment.

Yes, in fact, virtual meetings, phone calls, and emails are all encouraged in order to eliminate any risk! Advocates will be available for virtual walk-in appointments on Wednesdays and Thursdays from 12 noon to 3 p.m. via Zoom at https://iu.zoom.us/j/504034160. Advocates are also available via phone (317-274-4431) and email (stuadvoc@iupui.edu). Appointments outside of the walk-in hours can be arranged by contacting us via phone or email.

Students are able to drop off documentation at the front desk in CE270 on Wednesdays. If you need the original documentation and want us to have a copy, please let the staff member know that you need a copy to be made and submitted to the staff member you designate as the recipient. Documentation may also be scanned and emailed to stuadvoc@iupui.edu or faxed from a third-party facility to 317-278-9904.

No. Please email all questions to stuadvoc@iupui.edu or call 317-274-4431 to speak with an advocate by phone. If the question is one that is better fit for an advocate to answer during a meeting, the visitor will be encouraged to meet during virtual walk-in hours or to make a virtual appointment.

OSAS staff will be available daily in a virtual setting. You may speak with an Advocate directly by Zoom appointment, via email or phone, or during the virtual walk-in hours on Wednesdays and Thursday from 12 noon to 3 p.m.

The encouraged method of communication is to call, email, or meet with a staff member during virtual walk-in times. You can call us at 317-274-4431, email us at stuadvoc@iupui.edu, or meet with an advocate during Zoom (https://iu.zoom.us/j/504034160) walk-in hours on Wednesdays and Thursdays between 12 noon and 3 p.m. If your concern is a true emergency, please contact IUPD at 317-274-7911.

Please contact the office via email (stuadvoc@iupui.edu) or phone (317-274-4431) to notify an advocate of your need for an appointment. Our advocates will do their best to work with you and arrange a time that best meets your scheduling needs.

To avoid exposure and risk, it is recommended to meet virtually via appointment or virtual walk-in hours, 12 noon-3 p.m on Wednesdays and Thursdays via Zoom (https://iu.zoom.us/j/504034160). By emailing (stuadvoc@iupui.edu) or calling (317-274-4431), you can also avoid exposure and risk and get your questions answered.

Email communication is the quickest way to speak with an advocate. Please contact us at stuadvoc@iupui.edu. If you prefer to speak to someone, walk-in hours are available on Wednesdays and Thursdays from 12noon to 3 p.m. via Zoom (https://iu.zoom.us/j/504034160). If you call and leave a voicemail, please allow 24-48 hours for a returned call.